Telephonic Urgent Care Triage Nurse RN

Teladoc Health is hiring experienced Emergency Department and Urgent Care Registered Nurses for our 24/7 virtual care network. Conducting telephonic symptom evaluations using Schmitt-Thompson adult and pediatric protocols, you will determine clinical acuity, provide home management counseling, and escalate life-threatening symptoms directly to 911 dispatch.

Transitioning from acute bedside care into remote clinical practice requires mastering asynchronous medical review workflows, high-speed electronic health record documentation, objective clinical criteria analysis, and stringent patient data protection protocols. Candidates selected for remote healthcare roles undergo comprehensive enterprise onboarding covering utilization criteria (such as InterQual or MCG guidelines), case coordination milestones, and telephonic patient communication standards.

Under federal HIPAA Security Rule standards (45 CFR § 164.530), remote clinical employees must maintain a dedicated private home workspace free from unauthorized visual or acoustic observation. Enterprise employers provision encrypted corporate laptops, hardware authentication keys, and secure virtual private network conduits. Registered Nurses holding multi-state compact licensure (eNLC) must verify that their primary state of residence remains current with their respective State Board of Nursing before initiating out-of-state patient interactions.

Compensation parity across remote nursing specializations reflects acute clinical experience, specialty board certifications (such as CCM, CDIP, or CPUR), and jurisdictional multi-state flexibility. Shift differential premiums, comprehensive health benefits, retirement matching, and dedicated continuing education allowances are administered under standard enterprise healthcare employer compensation schedules to ensure equitable, competitive non-bedside nursing career mobility.